Terms & Conditions

Payment Terms

1. Advance Payment: Clients are required to make the full payment in advance before the start of the respective month/project. Work will commence only after the payment is received and confirmed.

2. Monthly Confirmation & Invoice: First DigiAdd will provide an update regarding the next month's service confirmation approximately 8 days before the start of the new month. An invoice will be shared approximately 5 days before the start of the new month.

3. Delayed Payment or Confirmation: If payment or service confirmation is delayed, the client must provide a clear expected payment/confirmation date. If the committed deadline is not met, First DigiAdd reserves the right to pause or stop project activities until payment/confirmation is received.

4. No Instalments: First DigiAdd accepts full payment in advance and does not accept monthly service payments in instalments unless specifically agreed upon in writing.

5. Planning Period: If the client's plan confirmation is delayed, First DigiAdd requires a minimum of 3 working days for planning and scheduling the upcoming work.

6. 30-Day Service Period: For monthly services, the project/service period is limited to 30 days from the agreed start date. The service period will not be automatically extended due to delays, pending approvals, content, information, or other requirements from the client's side.

7. No Refund After Project Commencement: Once the project or service has commenced, the payment made by the client is non-refundable. This includes situations where the client later decides to discontinue, pause, cancel, or reduce the scope of the project. Any refund, if applicable, will be considered only if agreed upon by First DigiAdd in writing before the commencement of the project.

Work Terms

1. Urgent Requirements: For urgent posts, creatives, or other requirements, the client must inform First DigiAdd at least 1 day in advance. Same-day urgent requirements may not be accepted.

2. Monthly Strategy & Content Plan: After receiving the client's approval for the monthly confirmation, First DigiAdd will prepare and share the monthly topics, content plan, and strategy.

3. Changes in Strategy/Topics: Clients may suggest changes to the topics or strategy before or at the time of approving the monthly content/strategy plan. Once the plan is approved and execution has started, significant changes may not be possible due to the monthly planning and production schedule.

4. Additional Posts/Videos: Any posts, videos, reels, creatives, or other deliverables requested beyond the agreed package will be treated as additional work and charged separately.

5. Source Files: Where applicable, creative source files will be provided in AI and PSD formats as per the agreed scope.

6. Printing: First DigiAdd provides digital creatives for social media marketing and does not include printing services in standard plans. If printing is required, the printing cost and applicable design/processing charges will be charged separately based on the client's requirements.

7. Paid Campaign Setup: Paid campaign creation and setup outside the agreed plan will be charged separately at ₹2,500 per campaign, unless otherwise specified in the proposal/invoice.

8. Advertising Budget: Any advertising/media spend payable to platforms such as Meta, Google, or other advertising platforms will be separate from First DigiAdd's service charges and will be paid by the client.

Creative Images & Video Terms

1. Creative Changes: Clients may provide their required changes/corrections together in one consolidated response. First DigiAdd will make corrections where they are within the agreed scope.

2. Consolidated Feedback: To ensure smooth execution, the client should provide all creative/content changes at once rather than sending multiple rounds of scattered feedback.

3. Single Point of Contact: Only one designated person from the client's side should coordinate with the First DigiAdd social media executive and graphic designer regarding content, design, and approvals.

4. Approval Responsibility: Delays in approvals, feedback, content, images, videos, or other information from the client's side may affect the planned delivery schedule.

Project Completion & Handover

1. After completion of the project/service period, First DigiAdd will provide the applicable project details, reports, files, or other agreed deliverables within 5 days, where applicable.

2. The client is responsible for reviewing and verifying the provided information, files, reports, and deliverables within the specified period.

3. Once the client has reviewed and accepted the final deliverables, First DigiAdd will not be responsible for issues arising from changes made by the client or third parties after project completion/handover.

Website Terms & Conditions

1. Project Initiation

The website project will commence once all required details, content, images, credentials, references, and other necessary information have been provided by the client.

2. Project Timeline

The estimated website development timeline will be as specified in the invoice/proposal, calculated from the date on which all required content, information, and approvals are received from the client.

Any delay in providing content, information, approvals, feedback, or required credentials may affect the project timeline.

3. Domain, Hosting & SSL

Domain, hosting, and SSL Certificate charges are separate and are not included in the website development cost, unless specifically mentioned in the proposal or invoice.

Domain, hosting, and SSL services are generally valid for one year and will require renewal after the applicable expiry period.

Renewal charges will be payable separately by the client.

4. Development Scope

Website development will be limited to the requirements specifically mentioned in the approved proposal/invoice.

Any additional features, functionality, integrations, pages, customisations, or requirements outside the agreed scope will be charged separately.

5. One-Time Website Development

The website development plan covers one-time development according to the agreed scope.

After completion of development and approval of the final changes, the website will be made live.

Any changes, modifications, additions, or redesign requests made after the website has gone live may be charged separately.

6. Website AMC

Annual Maintenance Contract (AMC) is not included in the website development plan unless specifically mentioned in the proposal/invoice.

Website maintenance, updates, technical support, security maintenance, or other ongoing services can be provided separately at applicable charges.

7. New Design & Additional Pages

Any request for a completely new website design, additional page, redesign, or significant layout modification outside the approved scope will be charged separately.

8. Third-Party Tools & Services

Any third-party plugin, premium theme, software, API, tool, paid integration, stock image/video, or other third-party service required for the project will be charged separately unless specifically included in the proposal/invoice.

E-Commerce Website Development – Important Terms & Conditions

1. Domain & Hosting: Domain and hosting charges are not included in the website development quotation unless specifically mentioned in the proposal/invoice. These charges will be payable separately by the client.

2. Payment Gateway Charges: Payment gateway setup, transaction fees, processing charges, or other payment gateway-related charges will be payable directly by the client to the respective payment gateway provider.

3. Premium Plugins, Themes & Third-Party Tools: Any premium plugins, themes, APIs, extensions, software, integrations, or third-party tools required for the e-commerce website will be charged separately, unless specifically included in the approved quotation.

4. Product & Content Uploading: Product uploading, product descriptions, images, categories, variations, pricing, inventory, and other content uploading will be limited to the quantity mentioned in the approved scope. Additional product/content uploading beyond the agreed scope may be charged separately.

5. Design Changes: The client will receive the agreed design and development as per the approved scope. Major design changes, redesigns, or significant layout modifications after approval may incur additional charges.

6. Project Commencement: The e-commerce website project will commence only after receipt of the agreed advance payment and all required content, product information, images, credentials, access, and other necessary information from the client.

7. Additional Functionality: Any functionality, feature, integration, automation, customization, or development requirement not specifically mentioned in the approved scope will be evaluated and quoted separately.

8. Website Maintenance & AMC: Website maintenance, technical support, updates, security maintenance, content updates, and Annual Maintenance Contract (AMC) are not included unless specifically mentioned in the quotation/proposal.

9. Final Source & Admin Access: Final website source files, credentials, administrator access, or other applicable handover details will be provided after receipt of the complete outstanding payment.

10. Client-Provided Information: The client is responsible for providing accurate product details, prices, images, descriptions, policies, shipping information, tax/GST information, payment gateway details, and other required e-commerce content.

11. Third-Party Account Responsibility: Any account, subscription, license, payment gateway, shipping platform, SMS/email service, API, or third-party service used for the website will remain subject to the respective provider's terms, pricing, availability, and policies.

12. Post-Launch Changes: Once the website is approved and made live, any additional modifications, new features, redesigns, or changes outside the approved scope will be charged separately.

Client Responsibilities

1. The client is responsible for providing accurate and timely:

• Business information
• Website content
• Images and videos
• Logo and brand assets
• Login credentials/access, where required
• Approvals and feedback
• Legal/compliance information relevant to their business

Any delay from the client's side may affect the project timeline and delivery schedule.

General Terms

1. First DigiAdd reserves the right to pause or discontinue services in case of non-payment, prolonged delays, non-cooperation, or violation of agreed terms.

2. Any work outside the approved scope will be charged separately.

3. All prices, deliverables, timelines, and additional charges will be governed by the applicable proposal/invoice shared with and approved by the client.

4. In case of any conflict between these general Terms & Conditions and a specific written proposal/invoice, the terms specifically mentioned in the approved proposal/invoice shall prevail for that particular project.

5. By making payment or approving the project/service, the client confirms that they have read, understood, and agreed to these Terms & Conditions.